Co-Active® Training Institute (“CTI”) is a privately-owned corporation licensed with the Bureau for Private Post-secondary Education in the State of California. Licensing requires meeting specified minimum standards imposed by California for licensed schools on the basis of our written application. You will receive an enrollment agreement that details the full refund and program policies for California.

You have the right to cancel your enrollment agreement and obtain a refund of charges paid through attendance at the first class, or the seventh day after enrollment, whichever is later, pursuant with the refund policy using one of the following methods:

  • In writing: Co-Active® Training Institute, 899 Northgate Drive, Suite 304, San Rafael, CA 94903 or
  • E-mail:

If you have obtained a loan to pay for your course(s), you are responsible to repay the full amount of the loan plus interest, less the amount of any refund. If you received federal student financial aid funds, you are entitled to a refund of moneys not paid from federal student financial aid program funds. If you are eligible for a loan guaranteed by the federal or state government and default on the loan, both of the following may occur: (1) The federal or state government or a loan guarantee agency may take action against the student, including applying any income tax refund to which the person is entitled to reduce the balance owed on the loan. (2) The student may not be eligible for any other federal student financial aid at another institution or other government assistance until the loan is repaid.

Refund Policy

Students not accepted by CTI and students who cancel this contract within the later of seven (7) calendar days after enrollment or attendance at the first class session are entitled to a full refund of all tuition and fees paid minus the $250 non-refundable registration fee. Students may withdraw from a course either by written notice or by conduct, including, but not necessarily limited to a student’s lack of attendance as set forth in withdrawal policy in the course catalog. In the case of students withdrawing after commencement of classes, CTI will retain the $250 registration fee plus a prorated percentage of tuition and fees, which is based on the last date of recorded attendance until 60 percent of the period of attendance has been reached, after which point no refund will be given. All refunds will be made within 45 days of a student’s cancellation or withdrawal.

The official date of termination or withdrawal of a student shall be determined in the following manner:

  1. The date on which CTI receives notice of the student’s intention to discontinue the training program; or
  2. The date on which the student violates published school policy, which provides for termination.
  3. Should a student fail to return from a excused leave of absence, the effective date of termination for a student on an extended leave of absence or a leave of absence is the earlier of the date CTI determines the student is not returning or the day following the expected return date.

CTI shall provide a full refund if education service is discontinued by CTI, except if CTI ceases operation.

The policy for granting credit for previous training shall not impact the refund policy.

View the complete California Catalog for detailed information about our course policies in California.