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The Coaches Training Institute Policies

Thank you for choosing CTI! You are about to embark on a transformative journey of personal and professional leadership, and we are very excited to support your journey in the best way possible.  In order to foster a healthy working relationship, we ask that you familiarize yourself with our policies prior to beginning your coursework. Please note that our policies may differ depending on where you live. Some local laws and regulations require alterations to these terms and conditions which will automatically occur, in particular:

• If you are a California student, click here.


All course registrations are secured on a first-come, first-served basis and are subject to availability. Your registration in a course is based upon the receipt of payment for both the registration fee and the balance due.
We accept payment by credit card (Visa, MasterCard, American Express, and Discover), check, ACH and wire transfer. Your full balance for the course is due no later than 21 days prior to the course start date. Your signature on the In-Course Registration Offer Form authorizes CTI to automatically charge your credit card for the outstanding balance 21 days prior to the course date. CTI will notify you if an automatic charge to your credit card is not approved. Your response and payment is required within 5 business days of our notification; if not, your requested space in the course(s) may be released. 

If you are enrolled in a discounted package and payment has not been received by the start of the course, the discounted package price is forfeited and the current à la carte course price will be charged for that course.

Course Transfers and Time Frame for Completion

You may transfer from one course or series of course date(s) to another one time without penalty, provided the request is made prior to twenty-one (21) days before the course start date.   Subsequent transfers, or transfers that occur less than 21 days before the course start date are assessed a non-refundable $125 fee.

To retain your course pricing, all your courses must be completed within two years of the date of your registration for a course or package.  If you do not complete your courses within the two year window, you will forfeit the $250 registration fee and future attendance will be subject to current course pricing.

Course Attendance and Tardiness

If any time before or during your course you are going to be late or unable to attend, please call 1-800-691-6008, Option 3, so we can inform the course leaders.

A participant missing more than one (1) hour of the course will be required to reschedule in order to get credit for the course. The fee to reschedule a course is $175.

Venue Policies

For course-specific hotel information, venue parking and airport travel information, please refer to the venue pdf that is provided for each course at: https://coactive.com/coach-training/dates-locations.
If you plan to drive to the venue, you are responsible for any parking fees.
CTI is not responsible for any hotel fees, rates are not guaranteed, and rates are subject to change.
If a venue location is listed as “TBA - To Be Announced,” it means the venue location has not been finalized. We will email you the updated location details as soon the venue has been finalized.
During the course, please be aware that there may be those who are chemically sensitive to fragrances, for example perfume, aftershave and similar products. Please refrain from wearing scented products during the course.

100% MONEY-BACK GUARANTEE For Fundamentals and Co-Active Leadership Experience (CLE)

We are confident that you will find great value in our Fundamentals course or our CLE course and we want you to be completely comfortable with your decision to embark on Co-Active® Training Journey. If you are not completely satisfied after completing all three days of the Fundamentals  or CLE course, we will send you a full refund, including your $250 registration fee and cancel your course package registration without penalty.  Refunds must be requested in writing to Kimsey-House Enterprises, Inc. dba The Coaches Training Institute (CTI), 2370 Kerner Blvd, Suite 370, San Rafael, CA 94901 or by email to registration@coactive.com  within 30 days of the course completion.


If your registration includes the Certification program, you must select the month you will begin the Certification program to formally register for Certification.

You will be eligible to submit your Certification Application upon completion of your Process course.   You must begin your Certification Program within 12 months of completing your Synergy course. A completed application, including your Certified Coach’s name, is due no later than the 1st of the month prior to the chosen month to begin the program (e.g. no later than May 1 for a June start).  Your selected start date is not confirmed until you have received a confirmation email.

To apply, visit: http://www.thecoaches.com/coach-training/certification/registration-and-application-process

Certification Tuition Payment

Your remaining Certification balance is due as follows:  the first of five automatic credit card charges will take place the 1st business day of the month starting the month you begin your program and approximately every 30 days thereafter.  If you do not already have a credit card on file, you must provide credit card information when you submit your online application.

Certification Transfers

You may transfer from one start month to another one time without penalty, provided the request is made at least 60 days prior to your selected start month. Subsequent transfers, or transfers that occur less than 60 days from your selected start month are assessed a non-refundable $125 transfer fee. Certification program transfers are not allowed once you are confirmed into a Certification pod.


If you choose to cancel your registration in a course prior to the start of the course, you will receive a full refund, excluding a $250 non-refundable registration fee. Written notifications to cancel a course must be received prior to the course start date.

If you do not notify us in advance that you will be unable to attend a course for which you are registered, you will forfeit the full course fee.

Notice of Cancellation/Withdrawal and Refunds

Written notice of cancellation shall be effective on the date the letter of cancellation/withdrawal is received by CTI.  If cancellation/withdrawal is by email, cancellation shall take place on the date an email acknowledgment is sent by CTI. Refunds, less any non-refundable registration fee will be made within 45 days following the receipt of written requests.

Student’s Right to Cancel

Subject to “Refund Policies” below, you have a right to cancel your enrollment and receive a refund by delivering a written notice to: Kimsey-House Enterprises, Inc. dba The Coaches Training Institute (CTI), , 2370 Kerner Blvd, Suite 370, San Rafael, CA 94901 or by emailing registration@coactive.com. You may not cancel orally or by telephoning CTI, nor by choosing to not attend a course for which you are registered (unless expressly allowed by law).

CTI’S Right to Cancel

In rare cases, CTI may choose to cancel/reschedule courses at its discretion. CTI will not be responsible for costs that may be incurred by students as a result of such cancellations or rescheduling.

Right of Refusal

CTI reserves the right to refuse a student participation in courses and/or programs.  In addition, CTI, in its sole discretion, reserves the right to remove from a classroom a student who is negatively impacting other students and/or the learning environment.

Use of CTI’s Intellectual Property

CTI students may use materials presented during their course work, including materials on CTI’s Learning Hub only in the context of their coursework or in performing services directly on a one on one basis for their coaching clients, provided that they indicate it is copyrighted CTI material.  If a client is provided with any materials the CTI student must inform the client that the materials may not be re-used or reproduced and must indicate that all CTI materials are proprietary intellectual property of CTI. Any use of CTI’s materials or other intellectual property beyond one-to-one coaching is not allowed without the specific written approval of CTI.

Privacy Policy

CTI will need to obtain your personal and demographic information in order to secure your registration and to comply with applicable legal requirements. To register for a course, you must provide contact information (e.g. name, email and mailing address) and financial information (e.g. credit card number, expiration date). This information is used for government reporting, billing purposes and to fulfill your registration needs. If we have trouble processing an order or a payment, we will use this information to contact you.

Sharing of Information

CTI will not share your information with any third party outside of our organization, except as required by law and outlined herein. We do share Names, City, State, Zip, Phone Numbers, and Emails via a Course Roster supplied to your Course Leaders, Course Assistants, and fellow students in order to connect outside of the course room and to further develop your coaching skills. It is strictly not permitted to solicit other students in your course for personal marketing or solicitation of any kind. Additionally, when we act as a supervior or mentee you agree and will have your underlying clients agree in writing that there are conditions under which confidentiality may not be maintained (e.g. illegal activity, pursuant to a valid court order or  subpoena; imminent or likely risk of danger to self or others; etc).

Code Of Ethics

CTI requires all of its coaching students and graduates to comply with the ICF code of ethics located here:


CTI reserves the right to terminate any relationship and revoke any credentials in the event it determines in its sole discretion that a student or graduate has violated the ICF code of ethics.

The Coaches Training Institute
2370 Kerner Blvd.
Suite 370
San Rafael, CA 94901